Get In Touch

Contact Us

Send us a message or browse our various support methods!

Please check our help desk for a solution first if possibleVisit Helpdesk

Support Methods

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Live Chat

Our live chat connects you directly with our support crew. Whether it’s billing, setup, or troubleshooting, we’re here to get you back online fast so you can spend more time gaming and less time waiting.

Avg. Response

5-10 Minutes

Live Chat Online

Community Discord

Join our Discord to connect with gamers worldwide. From helpful advice to sharing setups and memes, it’s the place where our community and staff are always around to keep things fun and supportive.

Avg. Response From Community

1-15 Minutes

Join The Discord

Help Desk

Explore our help desk filled with guides, articles, and answers to common questions. Perfect for when you’d rather solve it yourself or need step-by-step instructions any time of the day.

Helpdesk Articles

100+

Explore Helpdesk

Abuse & DMCA

If you’ve spotted misuse of our services or need to file a DMCA request, please contact us directly at [email protected] We take all reports seriously and act quickly to resolve issues.

Report Abuse

Complaints

We value your feedback and want to make things right. If you have concerns or complaints about our services, reach out via [email protected] and our team will review your case.

Lodge a Complaint

FAQs

Have your own question?

Ask us here

How can I reach Serverwave support?

You can contact us anytime through our support ticket system, live chat (when available), or by emailing [email protected]. Our team is available 24/7 and aims to reply within 2 hours.

What is the average response time?

Most inquiries are answered within 2 hours. For urgent technical issues, our on-call support team responds as quickly as possible to minimize downtime.

Do you offer phone support?

Currently, Serverwave provides support via tickets, chat, and email. This ensures that all requests are properly documented and handled by the right specialist.

How can I report a problem with my server?

Log in to your account and open a support ticket with as many details as possible. Screenshots or error messages help us solve issues faster.

Do you have a knowledge base or help center?

Yes! Serverwave provides a growing library of helpdesk articles and guides so you can find answers instantly without waiting for support.