Privacy Policy

I) Who We Are

Serverwave (“we”, “our”, or “us”) is a game server hosting platform. For the purposes of the GDPR, Serverwave is the Data Controller of your personal information.

II) What Personal Data We Collect

We collect the following personal data from you when you use our services:

• Account Information: Name, email address, billing address, and limited payment details.

• Usage Information: IP address, device information, server usage data, and interaction with our platform (e.g., pages visited, duration of visit).

• Communication Data: Messages, inquiries, and any support tickets you may submit.

III) How We Collect Your Data

We collect personal data in the following ways:

• Directly from You: When you create an account, make a payment, or contact us for support.

• Automatically: Through cookies and similar tracking technologies that collect information on your usage of our services.

• Third Parties: We may receive information from third-party payment processors or platforms you use to access our services.

IV) Why We Collect Your Data (Legal Basis)

We collect and process your data under the following legal bases:

• Contractual Necessity: To fulfill our contract with you by providing server hosting services.

• Consent: For sending marketing communications, where you have explicitly provided your consent.

• Legitimate Interests: To improve our services, analyze usage patterns, and ensure the security of our platform.

• Legal Obligation: To comply with our legal obligations, such as keeping records for tax purposes.

V) How We Use Your Data

We use your personal data for the following purposes:

• To Provide and Maintain Services: Ensuring you can use our hosting platform, manage accounts, and process payments.

• Customer Support: Addressing inquiries, troubleshooting issues, and offering technical support.

• Billing and Payments: To process payments and generate invoices.

• Security and Fraud Prevention: To protect the security of our platform and prevent unauthorized access.

• Communications: To send important service-related updates and marketing communications (if you have consented).

VI) How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

• Account Data: Retained as long as your account is active or necessary to provide services to you.

• Payment Data: Retained for accounting and tax compliance purposes.

• Communication Data: Retained for customer support and dispute resolution.

Upon request, we will securely delete or anonymize your data when it is no longer required for these purposes.

VII) Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.

• Right to Erasure ("Right to Be Forgotten"): You can request that we delete your personal data, subject to certain legal exceptions.

• Right to Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situations.

• Right to Right to Data Portability: You can request a copy of your data in a machine-readable format and have it transferred to another controller.

• Right to Object: You can object to our processing of your personal data for certain purposes, such as direct marketing.

• Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.

• Right to Lodge a Complaint: You can lodge a complaint with your local data protection authority if you believe your rights under the GDPR have been violated.

To exercise any of these rights, please contact us at: [email protected]

VIII) How We Protect Your Data

We use industry-standard security measures, including encryption, firewalls, and access controls, to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

IX) Sharing Your Data

We do not sell or share your personal data with third parties, except in the following cases:

• Service Providers: We may share your data with trusted third-party service providers who perform essential functions such as payment processing or hosting infrastructure.

• Legal Obligations: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: If Serverwave is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

We ensure that any third-party partners adhere to GDPR and maintain adequate levels of data protection.

X) Cookies

We use cookies and similar tracking technologies to enhance your experience on our website and collect information about your usage. You can manage or block cookies through your browser settings, but doing so may limit the functionality of our services.

For more information, see our Cookie Policy.

XI) International Data Transfers

As a global service, your data may be transferred to, and processed in, countries outside the European Economic Area (EEA). When this happens, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs), to protect your data in compliance with GDPR.

XII) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

XIII) Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under GDPR, please contact us:

• [email protected]